Terms and Conditions of Order and Delivery

Ordering and Payment Methods

You can order products from our online store using the following payment methods:

  • Shopify Payments (debit and credit cards)

  • Other payment methods provided by the online store

  • Currently, we only deliver orders within Finland and to customers who are at least 15 years old.

Shipping and Delivery

We ship orders on business days. Orders are delivered to your nearest Posti or Matkahuolto service point or parcel locker.

The delivery time for products is usually 3–5 days. The shipping cost is determined by the weight of the product.

If a product is lost or damaged during transit, please notify us immediately, and no later than 14 days, via email at hannamarja.handmade@gmail.com. If the packaging itself is damaged upon delivery, please notify the carrier responsible for the shipment without delay.

Exchanges and Returns

In accordance with the Finnish Consumer Protection Act, you have a 14-day right to exchange or return your purchase. As a customer, you have the right to exchange or return some or all of the products you ordered. The products to be returned or exchanged must be in resalable condition and in their original packaging.

If you wish to exchange or return a product, please read the instructions below. Include your name, address, phone number, and bank account number for the potential refund. If you exchange a product for a lower-priced item, we will refund the difference.

Instructions for Returns and Exchanges

  • Exchanges and returns must be made within 14 days of receiving the product.

  • Notify us of the exchange or return via email: hannamarja.handmade@gmail.com. You will receive the return address by email. Please state the reason for the exchange or return in the message.

  • Pack the product to be exchanged or returned securely.

  • Mail the package to the address provided to you in the email instructions.

  • Include your name, accurate contact details, and bank account number in the package.

  • If you are exchanging the product, include precise details of the item you wish to exchange it for.

  • If the exchange or return results in a refund, please provide your bank account number in international format (IBAN).

Cancellation of Order, Statutory Liability for Defects, and Reclamation

You can cancel your order before it has been shipped by notifying us via email at hannamarja.handmade@gmail.com.

We hold statutory liability for defects in all sold products. For complaints and reclamations, please contact us by phone at +358 40 756 1440 or by email at hannamarja.handmade@gmail.com. As a consumer, you have the right to submit any unresolved disputes to the Consumer Disputes Board (Kuluttajariitalautakunta).

Please note that all Hanna's Handmade products are handcrafted. Each accessory is a unique individual item, and the unique touch of handcrafting is visible in the final product.